Delivery and Payment

These Delivery and Payment Terms apply to products purchased from the Printosaur.com online store.

We want you to understand clearly how the total order price is calculated, how you can pay and when you can expect your order.

1. Seller information

The Printosaur.com online store is operated by:

Legal name: Viktors Silovs IK
Registration number: 40002231115
Registered address: Pārogres gatve 43, Ogre, Latvia, LV-5001
Email: info@printosaur.com
Telephone: +371 29998616

In these terms, Viktors Silovs IK is referred to as “we”, “us” or the “Seller”.

2. Placing an order

To place an order, select the product, enter the required product options and personalisation information, where applicable, choose a delivery and payment method and review the order summary.

Before confirming the order, you will be shown:

• the selected product and its main characteristics;
• the quantity;
• the product price;
• applicable taxes;
• delivery charges;
• any other clearly disclosed charges;
• the total amount payable;
• the selected delivery and payment method.

By confirming the order through a button or another unambiguous action indicating an obligation to pay, you confirm that you have reviewed the order information and accept the payment obligation.

After receiving the order, we will send an electronic order confirmation to the email address provided by you.

3. Acceptance of an order

An order is considered accepted when we have sent an order confirmation and, where advance payment is selected, received the payment.

If an order cannot be fulfilled because of a technical error, product unavailability, unsuitable personalisation materials or another relevant reason, we will contact you and offer to:

• amend the order;
• agree on a different fulfilment date;
• select another product; or
• cancel the order and refund the amount paid.

The total order price will not be increased without your express agreement.

4. Product prices

All prices displayed on Printosaur.com are stated in euros.

The final product price, applicable taxes and delivery charges are displayed before you confirm the order.

Delivery charges may depend on:

• the delivery country and address;
• the selected delivery method;
• shipment size and weight;
• the number of products ordered;
• special packaging or transport requirements.

Where delivery is not included in the product price, it is shown separately in the order summary.

5. Available payment methods

An order may be paid for using the payment methods offered on Printosaur.com at the time the order is placed.

Depending on the order, country and available payment solutions, the options may include:

• bank transfer;
• online banking or another electronic payment solution;
• another payment method clearly displayed during checkout.

The payment methods available for your particular order will be shown before you confirm it.

6. Payment by bank transfer

Where bank transfer is selected, payment should be made to:

Beneficiary: Viktors Silovs IK
Bank: Citadele
IBAN: LV49PARX0034543190001
SWIFT/BIC: PARXLV22

Please include the order number in the payment reference.

Unless stated otherwise in the order confirmation, preparation of the order begins after the payment has been received.

The processing time of a bank transfer depends on the payer’s bank. If payment is not received within the period stated in the order confirmation, the order may be cancelled.

7. Electronic payment processing

Where a payment is processed by an external payment service provider, payment information is entered and processed within that provider’s secure environment.

Printosaur.com normally receives:

• payment status;
• transaction identifier;
• amount paid;
• information required for accounting and order fulfilment.

We do not normally receive or store the full payment-card number or card security code.

No undisclosed additional fee will be charged for using a payment method.

8. Payment confirmation

After a successful electronic payment, you will receive an order or payment confirmation.

If funds have been debited from your account but no confirmation has been received, contact us before attempting to pay again:

Email: info@printosaur.com
Telephone: +371 29998616

To help us verify the payment, provide your name, payment date, amount and, where available, the order or transaction number.

9. Order preparation

The time required to prepare an order depends on:

• product availability;
• the quantity ordered;
• the complexity of 3D printing or other manufacturing;
• selected materials and options;
• personalisation requirements;
• the quality and suitability of submitted files;
• whether a design or proof must be approved.

The estimated preparation or dispatch time is shown on the product page, during checkout or in the order confirmation.

10. Personalised and custom-made products

Preparation of a personalised or custom-made product may begin after:

• payment has been received;
• all required information has been provided;
• the submitted file has been confirmed as technically usable;
• the customer has approved the design or proof, where approval is required.

If the customer delays providing information or approving a proof, the estimated fulfilment and delivery date may change accordingly.

11. Delivery methods and territories

Orders are delivered using a method available during checkout.

Depending on the delivery address, the available options may include:

• delivery to a parcel terminal or collection point;
• courier delivery;
• postal delivery;
• another delivery method displayed during checkout.

Available delivery countries, territories and restrictions are displayed while the order is being placed.

Where the checkout system does not offer delivery to your address, contact us before confirming the order.

12. Delivery charges

Delivery charges are calculated using the order and delivery information and are displayed before the order is confirmed.

If we divide an order into several shipments on our own initiative, you will not be charged an additional delivery fee unless this has been agreed with you in advance.

If you request a change of delivery address or delivery method after confirming the order, additional costs may arise. We will inform you of these costs before approving the change.

13. Delivery time

The estimated delivery time is displayed before the order is confirmed or in the order confirmation.

The total delivery period consists of:

• the order preparation period; and
• the carrier’s transport period.

Unless we have agreed otherwise with you, the goods will be delivered without undue delay and no later than 30 days after the contract is concluded.

Delivery times may vary depending on the destination, selected carrier, public holidays, seasonal demand, customs procedures and other circumstances outside our reasonable control.

A displayed delivery date is an estimate unless we have expressly confirmed that a specific date is an essential contractual deadline.

14. Delivery delays

If we become aware that an order will not be delivered within the estimated period, we will try to inform you and provide a new estimated date.

If the goods are not delivered within the agreed period, you may ask us to deliver them within an additional period appropriate to the circumstances.

If delivery is not completed within that additional period, you may terminate the contract and receive a refund of the amounts paid.

You do not need to provide an additional period where:

• we have refused to deliver the goods;
• delivery by the agreed date was an essential term of the contract; or
• you informed us before placing the order that delivery by a particular date was essential.

In those circumstances, you may be entitled to terminate the contract immediately.

15. Delivery information and customer responsibility

The customer is responsible for providing accurate and complete delivery information.

Before confirming the order, check:

• the recipient’s name;
• telephone number;
• email address;
• delivery address;
• postal code;
• selected parcel terminal or collection point.

If delivery cannot be completed because the information is incorrect or incomplete, we will contact you to agree on the next steps.

Reasonable re-delivery costs may apply where the original delivery failed because of incorrect information, failure to collect the shipment or another circumstance attributable to the customer. You will be informed of the applicable cost before re-delivery.

16. Receiving a shipment

When receiving a shipment, check whether:

• the packaging is materially damaged;
• the shipment appears to have been opened;
• the number of items corresponds to the order;
• there is visible transport damage.

Where the packaging is visibly damaged, inform the carrier where reasonably possible and take photographs of the damage.

Report damaged, missing or incorrect products to us as soon as reasonably possible at info@printosaur.com.

Prompt notification helps us investigate the issue more efficiently, but a delay in notifying us does not remove your statutory rights in relation to non-conforming goods.

17. Risk of loss or damage

Where delivery is arranged by us, the risk of loss of or damage to the goods passes to you when you, or a third party nominated by you other than the carrier, physically receives the goods.

If you independently commission a carrier that was not offered by us, the risk may pass to you when the goods are handed to that carrier.

This does not limit any rights you may have against the carrier.

18. Uncollected and undeliverable shipments

If a shipment is not collected within the carrier’s storage period or cannot be delivered, it may be returned to the Seller.

After receiving the returned shipment, we will contact you to agree on:

• re-delivery;
• correction of delivery information;
• cancellation of the order, where cancellation is possible.

Where non-delivery resulted from the customer’s actions or incorrect information, reasonable delivery and return costs actually incurred may be deducted from the refund to the extent permitted by applicable law.

Failure to collect a personalised or custom-made product does not, by itself, remove the customer’s obligation to pay for a product that has been properly manufactured.

19. Delivery outside the European Union

Where Printosaur.com offers delivery outside the European Union, the destination country may impose:

• customs duties;
• import value added tax;
• customs-clearance charges;
• other local charges.

Unless such charges are included in the order total and expressly stated as being paid by the Seller, they are normally payable by the recipient.

Customs procedures may extend the delivery time. We recommend checking the import requirements of the destination country before ordering.

20. Refunds

Where an order is cancelled because we are unable to fulfil it, the amount paid will be refunded without undue delay.

Refunds are normally made using the same payment method used for the original transaction unless we have expressly agreed otherwise with you.

No additional fee is charged for the refund.

Withdrawal rights, product returns and non-conforming goods are described in more detail in the Printosaur.com Withdrawal and Returns Policy.

21. Complaints and enquiries

Questions concerning payments, order preparation or delivery should be sent to:

Email: info@printosaur.com
Telephone: +371 29998616

To help us respond efficiently, include:

• the order number;
• your name;
• a description of the issue;
• photographs where they help demonstrate damage or non-conformity.

22. Changes to these terms

We may update these terms where delivery methods, payment solutions, business processes or applicable legal requirements change.

An order is governed by the version of these terms in force when the order was placed, unless applicable law provides otherwise.

The current version will always be available on Printosaur.com.